Why people order this
Small faults on a website quietly lose business. A form that does not send means enquiries you never see. This service is for one specific problem: you tell us what is wrong, we find the cause, fix it and tell you what we did.
Good for
- A contact form that stopped sending emails.
- A page showing an error or a white screen after an update.
- A layout that falls apart on phones.
- A button, menu or image that is broken and you cannot work out why.
What's included
Not included
- More than one unrelated issue. Order one fix per problem.
- Redesigns or new features.
- Hacked or infected sites. Order Malware Removal & Clean-up.
- Problems caused by your hosting company's servers, though we will tell you what to ask them.
- Paid plugin or theme licences needed for the fix.
What you get
About this service
Something on your website broken? A form that doesn't send, a page that shows an error, a layout that falls apart on mobile. Tell us the problem and we find and fix it, usually within 2 working days.
We take a backup before we start and send you a short report of what was done.
How the work runs
Fixed within 2 working days of payment and access to your website.
Tell us the problem
Describe what is broken, where and since when. Screenshots help.
Backup and diagnosis
Within 1 working day of getting access, we take a backup and find the cause.
Fix and test
We fix it and test on desktop and mobile.
Report
You get a short note of what was wrong and what we did.
What we need from you
- A clear description of the problem and the page it is on.
- Screenshots or a screen recording, if you can.
- Admin access to the website.
- Hosting or cPanel access if the fault is on the server side.
Good to know before you order
What counts as one issue?
One fault with one cause, such as a form not sending or a menu broken on mobile. If we find two separate problems, we tell you before doing anything extra.
What if you cannot fix it?
We tell you why and what it would take. If we could not fix it at all, ask for a refund under our Refund Policy.
Do you work on any platform?
Mostly WordPress, WooCommerce and plain HTML or PHP sites. For anything else, ask us before ordering.
Ready for a website that brings in customers?
Tell us what you need and we will reply with a clear plan and price.