Home / Refund Policy

Refund Policy

JBCLOUD LLC, 300 N Broad St, Middletown, DE 19709, United States
woglobal.net is a website owned and operated by JBCLOUD LLC. Questions: contact us or email [email protected].

Last updated: October 14, 2026

woglobal.net is owned and operated by JBCLOUD LLC, a limited liability company at 300 N Broad St, Middletown, DE 19709, United States ("we", "us", "our"). JBCLOUD LLC is the seller of everything you buy on this website.

We want you to be happy with what you buy. This Refund Policy explains when you can get a refund and how to ask for one. It is part of our Terms of Service and your Customer Agreement.

1. Before you ask for a refund

If something is not right, please tell us first. Most problems can be fixed quickly, and we would rather fix the problem than lose a customer. You can reach us by support ticket in your account, by email at [email protected], through the contact form at /contact, or on WhatsApp (link on our Contact page).

2. Digital downloads

This covers WoGlobal Academy PDF ebooks and website templates.

  • Digital downloads are non-refundable once downloaded, or once the download link has been used. A digital file cannot be "returned".
  • If you have paid but have not downloaded the file yet, you can ask for a refund.
  • Faulty files: if a file is damaged, will not open, or is clearly not what the product page describes, tell us. We will fix it or send you a working copy. If we cannot fix it, we will refund you.

We keep a record of every download, which we use to check refund requests.

3. Web design and development services

This covers website packages, custom web design and development work, and other project services.

  • Before work starts: you can cancel and get a full refund.
  • After work starts: we may refund the part of the work that has not been done yet. This is at our discretion and depends on how much work has been done and what costs we have already paid for your project (such as licences or stock images).
  • Approved stages: stages you have approved cannot be refunded. A stage counts as approved when you approve it in your account or in writing, or when you do not reply within 14 days of its delivery.
  • Milestone payments: if your order is paid in milestones, each milestone covers the stages linked to it. The same rules apply to each one.

Delays caused by missing content, logins or decisions from you are not a reason for a refund.

4. Website Care plan

The Website Care plan is a monthly service. You can cancel at any time, and it will not renew after the month you have paid for. Months that have already started are not refunded. If you paid for a month and we have not done any work in it yet, ask us and we will look at your request fairly.

5. Web hosting

  • New hosting plans: if you are not happy, you can ask for a refund within 7 days of the first purchase of a new hosting plan.
  • Renewals: renewal payments are not refundable.
  • A hosting plan suspended or terminated for breaking our Acceptable Use rules is not refunded.

After you cancel a hosting plan, its files, databases and email accounts may be deleted. Please keep your own backup.

6. Domains

The domain search on our website sends you to a third-party partner (hexazn.com). We do not sell or register domains. Any domain refund follows that partner's own terms, so please contact them directly.

7. Wallet credit

Wallet credit is never refundable. It cannot be withdrawn, transferred, or paid out to a card or bank account, and it is lost if your account is closed or deleted. Credit we add to your wallet as a refund or adjustment follows the same rules. You can use wallet credit to pay any invoice in your account.

8. How refunds are paid

If a refund is approved, we send it back to the original payment method. If you prefer, we can add it to your wallet credit instead, which you can use for any future invoice. Please remember that wallet credit cannot be turned back into money later.

  • Refunds are in US dollars (USD).
  • Card and online refunds go through the same payment company you used (Flutterwave, Commas or Creem).
  • Bank transfer refunds go back to the account the payment came from.
  • If you paid with wallet credit, the refund goes back to your wallet.

The amount refunded is the amount we received for the item being refunded. Payment company or bank fees and currency exchange differences are outside our control.

9. How to ask for a refund

  1. Open a support ticket in your account. If you cannot log in, email [email protected].
  2. Include your order number and tell us why you are asking for a refund.
  3. Add any details that help, such as screenshots of a faulty file.

We will answer within 3 business days. If we approve the refund, we start it straight away.

10. How long refunds take

Once we start a refund, the time it takes to reach you depends on the payment company and your bank:

  • Card and online payments: usually 5 to 10 business days, sometimes longer.
  • Bank transfers: usually a few business days, depending on the banks involved.
  • Wallet credit: straight away.

If a refund has not arrived after this time, let us know and we will check with the payment company.

11. Chargebacks and disputes

Please contact us before you open a chargeback or dispute with your bank or card company. Most issues are solved faster by talking to us.

If a chargeback or dispute is opened:

  • We may suspend related services and your account while it is open.
  • We will share your signed Customer Agreement, order records, delivery proof, download records and messages with the payment company.
  • If the dispute is decided in our favor, you will need to pay any amount still owed before services are restored.

12. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date at the top. The version in force when you placed your order applies to that order.

13. Contact us

JBCLOUD LLC 300 N Broad St, Middletown, DE 19709, United States

💬